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Welcome to vesurbeauty.com! We aim to provide you with a simple and enjoyable shopping experience for press-on nails. Below are some frequently asked questions to help you better understand our products, orders, and after-sales services.

  1. How do I purchase products?

You can browse our press-on nail products on vesurbeauty.com, select the styles you like, add them to your cart, enter your shipping details, and complete the payment.

  1. What payment methods are accepted?

The payment methods supported by the site are those displayed at checkout. Please ensure your payment information is accurate to facilitate smooth order processing.

  1. How long does it take to ship an order?

Once payment is successful, orders typically take 1–3 business days to process. Actual shipping times may vary due to holidays, order volume, or other special circumstances.

  1. How can I track my shipment?

Once your order has shipped and you receive a tracking number, you can check the delivery status on the respective carrier’s official website.

  1. What should I do if my package is lost or tracking hasn’t updated?

If tracking information has not updated for an extended period or the package appears to be lost, please first check the tracking status and then contact us using the details provided on vesurbeauty.com. We will assist in verifying the situation and handle the matter according to our investigation results and relevant policies.

  1. What should I do if there is an issue with the product I received?

If the product is damaged, defective, or incorrect, please contact us within 7 days of receipt and provide your order number along with relevant photos. We will verify the issue and offer a solution in accordance with our return and exchange policy.

  1. Can I request a return or refund?

Orders that meet the eligibility criteria may be processed for returns or refunds in accordance with the policies published on our website. As press-on nails are personal-use items, returns may be restricted for products that have been unsealed or used; specific terms are subject to our policies and applicable laws.