Welcome to vesurbeauty.com. We value every customer’s shopping experience and are committed to providing clear and reasonable return, exchange, and refund services. Please read the following policy to understand the eligibility criteria and processing procedures.

I. Return and Exchange Application Period

If the press-on nails you receive have quality issues, are damaged, or do not match your order, please contact us within 7 days of receipt. Please provide your order number and relevant photos so we can verify and process your request.

II. Conditions for Returns and Exchanges

Items submitted for return or exchange should remain in their original condition, with original packaging and accessories retained whenever possible. As press-on nails are personal-use items, and for reasons of hygiene and safety, we generally do not accept returns or exchanges based on personal preference once the product has been unsealed, tried on, or used—unless there is a quality issue or applicable law dictates otherwise.

For return requests based on incorrect selection, a change of mind, or reasons unrelated to product quality, eligibility will be determined based on the product’s condition and applicable laws.

III. Quality Issues and Incorrect Items

Please contact us promptly if you receive items with quality issues, shipping damage, missing parts, or incorrect products. Upon verification, we will provide a replacement, a refund, or another reasonable solution depending on the specific circumstances.

For confirmed quality issues or shipping errors, we will cover the return shipping costs; specific arrangements will be confirmed through our customer service team.

IV. Refund Processing

Once a return request is approved and we have received and inspected the returned item, we will typically initiate the refund within 3–5 business days. Refunds will be issued to the original payment method whenever possible; the actual time it takes for funds to appear in your account depends on the processing speed of your bank or payment service provider.

If your order has not yet shipped, you may contact us to request a cancellation. Order cancellations and refunds will be processed in accordance with the order’s status and applicable laws.

V. Lost Shipments

If your order is suspected to be lost during transit, please first check the latest status via the tracking information and contact vesurbeauty.com promptly. We will assist in verifying shipping records and, if necessary, contact the carrier to investigate the status of the package.

If tracking information has not been updated for an extended period, or if the carrier confirms the package is lost, we will arrange for a replacement or a refund based on the specific circumstances after verifying the order and shipment details.

If tracking indicates the package has been delivered but you have not received it, please first check the delivery address, mailbox, porch, and other potential delivery locations, and inquire with the carrier. If the issue remains unresolved, please contact us for assistance with the investigation.

During the investigation, we may require your order number, tracking number, or other necessary information. We do not automatically consider the issue resolved simply because tracking shows “delivered”; the final resolution will be determined based on investigation findings and applicable laws.

VI. Return Shipping Costs

If the return is due to product quality issues, damage during transit, or the shipment of the wrong item, we will cover the return shipping costs.

If the return is requested due to personal preference or reasons unrelated to product quality—and meets return eligibility criteria—the customer may be responsible for the return shipping costs. Specific costs and return procedures will be provided when the return request is reviewed.

VII. How to Contact Us

To request a return, exchange, or refund, or to inquire about a lost package, please contact us via the channels listed on vesurbeauty.com. Please provide your order number and relevant details so we can process your request promptly.
Company: VESUR LLC
Address: 6128 Golddust Rd, Spring Hill, FL 34609
Email: help@vesurbeauty.com
Phone: +1 7276327516